The WORST MEDICAL AID EVER!!!!

I received a whatsapp from Discovery regarding the increase of my premiums. I couldn't understand why my premium was increasing by nearly R1000. I called them to enquiry about this. The consultant I spoke to informed me that I am being charged for vitality, which is completely incorrect because I was still on a 3 month free trial which commenced on the 27th of November. The more I told the consultant that, the more I was told that they will be debiting the new amount. I literally fought with the consultant and I was transfered from person to person. My airtime cut and nobody from the medical aid scheme contacted me back. The next day, 3rd of January 2025. I called again, I had the same problem but I didn't give up. Eventually I received a reference number and I was put through to the finance team. They literally deducted the amount they were not suppose to deduct and that left my account in the minus. My other debit orders bounced because of Discovery. The lady from the finance department immediately picked up the problem and said the refund will be processed. No "WE sorry for the inconvenience mam", nothing! Today is the 5th of January 2025. My account is in the minus because of Discovery! Such a pathetic medical aid!