AH
Alex H

1 reviews | Active since Dec 2015

03 Feb 2020, 14:34

The worst form of **************** from a "Medical aid" company

I am cancelling my medical aid with Discovery due to disgusting service experienced.

1) What I was "sold' and what I was given are not the same 2) Broker couldn't care less to explain the fine print, even through I read all documents sent through to me there was still no clarity 3) My premium is R3300.00 per month - so far I pay around R5k per month for medical aid and things that are not covered, and only get R5k savings amount for the year for myself and my daughter 4) Complete rip-off in terms of "covered" procedures (I have to pay R7k upfront fee to have my wisdom teeth removed) 5) Sent an email on 10 Jan 2020 to Desiree Mothe for better alternative plans - still no acknowledgement or response

In all, Discovery Health has put on a stellar stellar performance in over-promising and under-delivering. Not only have you ripped me off, you have turned me blue in the face from p****ng me off and giving me the worst experience in my entire life.

Thank you for your disgusting service, all the fancy add-ons and innovations you offer will never win me or my family back as clients. You do not care about your clients, only getting them on board to take their money. Rather go be a bank if you want to treat your clients like one-sided transactions - oh, wait....

0
Replies (2)
Discovery Health
Discovery Health's reply04 Feb 2020, 12:12
Official
Dear Alex Hefele

Your concerns are important to us. We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply05 Feb 2020, 14:12
Official
Dear Alex Hefele

Please check your emails for feedback from us.

Kind regards
Discovery Health Servicing Team