The worst damn service ever.

<p>Got approval for dental work only after one big fight due to slow service . Was notified that laboratory codes were missing . Got such and emailed it to Discovery at ********** on 9 December . Today is 12 December . Nothing . Called Discovery from my cell phone while I was on the road to enquire . Couldn't get my identity verified so I got through to Wanda. He made me jump through hoops and then I had to tell him what I was looking for about 4 times before he understood. He wanted the reference number I received back from Discovery on the 9th. I told him I was on the road and couldn't give him such. Then he told me that he couldn't help me. If Discovery's "system" sends it out then surely it must be tied to my membership portfolio ? This is preposterous and service of the worst kind. </p>