The Worst Customer Service Ever.........................

1 Star is toooo much for your Disgusting Services. Worst Customer Service, for the amount we pay we should be provided with at least 5 star Customer service. Every time i submit a Claim Via email , i Receive an automated response to acknowledge the Claim advising the process will take 2-3 Working day, 2-3weeks later no Claim has been settled, So i Call the Call Center, After 15minutes of Holding and getting hold of an agent, Explain the situation, then they will advise you "ooh the Document submitted is missing details, Or as per my recent issue with my claim the agent actually was honest to Say "i am Sorry Discovery has Captured the information Incorrectly" Thank you Discovery for Settling the claims out of your Pockets, Shame on you. I would love to change my Medical Aid, but unfortunately its part of my Contact with my company. Other you will never see my money ever again.