The worse medical aid company on the planet

Item: Discovery Health
Rating: 1
Author: Mariano B

I have been trying since MARCH through all channels to change my banking details for a refund due on the 1st of August. Every time I call, they run my airtime out because they don’t know what to do. Every single time I sent the details THEY REQUESTED via email, I get a response saying “incorrect details submitted” I called to make an appointment with the Discovery store and it refers me to the website where I have no option to do anything as my membership is cancelled

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

01 Jul 2020, 13:15

Dear Mariano B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply01 Jul 2020, 13:15

Official

Dear Mariano B

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Mariano B's updateReviewer Update

01 Jul 2020, 13:25

*** response. All you need to do is update the banking details JESUSCHRIST

Mariano B's update01 Jul 2020, 13:25

Reviewer Update

*** response. All you need to do is update the banking details JESUSCHRIST

Discovery Health's replyOfficial

02 Jul 2020, 09:13

Dear Mariano B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply02 Jul 2020, 09:13

Official

Dear Mariano B

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team