the worse experience every

I have a discovery key care medical aid so I visited my doctor on monday the 3/08/2015 because I was unable to urinate and If I did urinate it was blood so my doctor gave me a letter to go to hospital when I get to the hospital I was nt able to be admitted because discovery wouldn't allow it I have called them around 20 times they are still working on getting me admitted I had to use the public hospital its been 4 days still waiting