TC
Theodore C
1 reviews | Active since Nov 2013
03 Feb 2015, 12:51
the wait!?
I have contacted discovery from my cellular phone two times thus far and my current frustration is that the only thing I will hear for close to 10 minutes, before I hang up, is 'we sorry to keep you waiting please stay on the line...'! I do not appreciate this type of service. I am considering changes to my medical scheme because in any services I pay for I and anyone else im sure will share the same thoughts, will expect better services. How can I depend on this if I have an emergency situation?
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Discovery Health's replyOfficial
04 Feb 2015, 16:13Hello Theodore777,
Thank you for speaking to me.
I am sorry for any inconvenience and frustration caused when you tried contacting the Scheme and your interaction with our service centre. This matter will be addressed internally to ensure better service in future.
As discussed, our service centre received an influx of calls and therefore there was a delay in getting through to us. However, we do offer our members the option to email us at *** or submit a query through www.discovery.co.za
I sent you an email with the feedback on your query. Please feel free to contact me should you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any inconvenience and frustration caused when you tried contacting the Scheme and your interaction with our service centre. This matter will be addressed internally to ensure better service in future.
As discussed, our service centre received an influx of calls and therefore there was a delay in getting through to us. However, we do offer our members the option to email us at *** or submit a query through www.discovery.co.za
I sent you an email with the feedback on your query. Please feel free to contact me should you require any further assistance on this matter.
Kind regards
Bruce
Discovery Health's reply04 Feb 2015, 16:13
Official
Hello Theodore777,
Thank you for speaking to me.
I am sorry for any inconvenience and frustration caused when you tried contacting the Scheme and your interaction with our service centre. This matter will be addressed internally to ensure better service in future.
As discussed, our service centre received an influx of calls and therefore there was a delay in getting through to us. However, we do offer our members the option to email us at *** or submit a query through www.discovery.co.za
I sent you an email with the feedback on your query. Please feel free to contact me should you require any further assistance on this matter.
Kind regards
Bruce
Thank you for speaking to me.
I am sorry for any inconvenience and frustration caused when you tried contacting the Scheme and your interaction with our service centre. This matter will be addressed internally to ensure better service in future.
As discussed, our service centre received an influx of calls and therefore there was a delay in getting through to us. However, we do offer our members the option to email us at *** or submit a query through www.discovery.co.za
I sent you an email with the feedback on your query. Please feel free to contact me should you require any further assistance on this matter.
Kind regards
Bruce