The service SUCKS.it takes forever to fix the problem..

I have a medical aid with discovery. I don't know why they didnt add my son on it. The application was sent on June, they receive my contribution via employer. Up to this date, my son is not on my medical aid

I called them early September, they said I must wait for 4 days , everything is gonna be fine after that.

I called them again , last week on the 16th of October 2023, again they said I must keep checking on my app, within 4 days everything will be fine.

The surprising part is application department received my application, for the to upload it on the system yho is a problem ..

What else can I do then ?

Honestly I've been with discovery the whole of my life. Their service SUCKS.