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Shireen H

1 reviews | Active since Apr 2019

07 Mar 2022, 13:59

The same bad service!!

I submitted a claim the 28.02.2022, followed up the next day and was told my claim wasn't processed yet and it takes 2-3 days. No-one called me. I then followed up again on the 4th March - Spoke to Sherna Whittaker and she asked me to send through my documents again and that she will give me a call later in the day after 4pm. Which again didn't happen.

I received a called earlier in the day on the 4th March - but it was a follow up from my initial email.

I guess i'll have to follow up in order to get some kind of feedback.

Reference nr for my email sent on the 28th February 2022. ***)

Shireen Hendricks

0
Replies (3)
Discovery Health
Discovery Health's reply08 Mar 2022, 06:28
Official
Dear Shireen H We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply11 Mar 2022, 08:34
Official
Dear Shireen H 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

SH
Shireen H's update11 Mar 2022, 08:44
Reviewer Update
Discovery made promises to call and advise what the status is for my claim - no-one ever called. i had to follow up myself. My claim was only captured yesterday 10.03.2022 - 10 days after i submitted my claim.
Discovery started calling me since yesterday, probably wanting to inform me that the claim gas been captured!!

I'm sorry i wont recommend this company to anyone!
Poor poor service!
Please don't make promises you can't keep.


Shireen Hendricks