The right hand does not know what the left hand is up to !!!!

Goodday, On Tuesday, 1 January 2018, received a call from Denae Solomon, Customer Relationship Manager, regarding the unprocessed claim of R561-00. It was determined the the MediClinic, Emergency Section @ Durbanville had yet not invoiced Discovery Health for the procedure undertaken on Sunday, 14 January 2018. MediClinic, Durbanville was called by Danae and the invoice remitted the same day (16/1/2018) to Discovery Health. Danae stated that the invoice would be processed and refund would be available with 2 to 3 days. To date NO re-imbur*****t & to crown it all, an email from Discovery Health dated 22/1/2018 advised that there is NO record of the claim on the system !!!!