The Reason why you don't see many Reviews about Discovery Health

Have you ever noticed how, when you google "Discovery Health", you don't see many reviews. You only see their website and positive articles about them. That's because they make it a priority to suppress all reviews about their company. You have to actively search for reviews, most of which are bad reviews. Case and point, their one-star rating on Hellopeter. If their service truly is superior, why do they need to silence their own customers' reviews.

Before choosing Discovery, keep in mind that although you pay them a large sum of money per year, they may still decline most of your claims and make you pay in cash. It happens very often, even though you have legitimate claims. This results in an overall loss on your side and it probably won't be worth it to get insured with Discovery Health. My company requires me to be insured, so I will chose the cheapest Discovery scheme in the future because I know that they'll make me pay in cash for most claims anyway.

For example, I tried to make a simple claim for a simple virtual consultation with a doctor. They could not find the virtual consultation note that was sent by the doctor, so they rejected the claim. I am in the process of pestering them to get the claim approved by helping them find the consultation note that was sent through. That's a bit difficult to do that when they won't reply to any of my emails.

With the lockdown in place, money is tight. Discovery claims to be sympathetic of that, but will refuse to approve legitimate claims. Discovery has a track record of refusing claims even though they are legitimate, as most insurances do. However, Discovery makes the process of approving a claim very difficult. I tried emailing many of their offices and I received no replies. The best way to get any help from them is to call their offices and speak to a human. But, airtime is not cheap and they end up putting me on hold for a long time.

So please keep in mind that, if you choose any Discovery products, they will try their best to reject your claims. They are a business; their goal is to make as much money as possible. Be prepared to spend a lot of time pestering their call centre trying to get claims approved. Given how much you pay, Discovery should be a lot more responsive. Maybe instead of suppressing negative reviews about their service, they could take their criticism into account and try to improve their service.