The price I paid for being black... Vitality can't send me qn email that cost me R750,00

Vitality closet my account without telling which resulted in Virgin active charging me 750 more than normal fee. They are saying they sent me an email and when I request them to resend, they don't want to. I bet if I was white , it wasn't gonna be a problem to resend the email. have been resolved . The price one pay for being black