THE MOST POOR SERVICE: No communication, matter not resolved in a month!!!!

I am extremely disappointed with the kind of service I have been receiving from discovery medical aid. After realizing a month ago that my chronic medication has been deducting from my savings and I had to pay cash for the month of May because the incompetency that I have been treated with. I have been calling trying to get this issue sorted but I have been told that my profile has an error it cant be opened. For the past month I have been calling and being told the same thing, IT will look into it, I will get back to you before close of business. and NO COMMUNICATION or whatsoever, I keep calling and being told the same thing. I have spoken to Gugu Sitobo (who promised to call back last month and never did), Veronicah (promised to call back but nothing, supposedly gave me her direct number but everyday I am unable to get hold of her), Sibongile Zulu (the first person to call back and tell me that IT is still working on it), Tshepo(Never called back). I understand that there might be IT glitches but it can not take the whole month to resolve the matter. The thing that makes me throw my toys is the lack of communication from discovery, why must I be the one calling on a daily basis and still my persistence is unfruitful. This is the worst service I have ever received from any company and it is so unlike Discovery, the lack of communication, the lack of urgency, being thrown around as if I am stupid and being told that they understand my frustration. NO you don't, because if you do you would have resolved this matter in the first week. The thought that up to today I have received nothing and I will call again today and to be told the same thing, this is really appalling to me. When I ask to speak to management I am told both management and IT are in the meetings. How is it a coincidence that every time when I call these people are in meeting? Come-on I am not stupid!!! CAN MY PROFILE BE UNBLOCKED!!!!!