The most horrible medical aid No customer value

I have been with discovery medical aid since 2021 and never once skipped a payment. In September I left work and changed from swd payment to private however discovery didnt deduct money from my account since October.

In November they suspended my benefits because I owed R2911 I received a document and I paid on the 28th of November, I uploaded the pop and called them ,they then unsespended my services.

In the process I found out I'm pregnant, on the 4th of December they suspended my medical aid again saying I owe more than R5000, I had to call them.and tell them to allocate the payment which the agent did. I clearly asked the lady if everything is up to date and will it be suspended again she said NO! Everything is up to date . To my surprise Friday 06th December they suspended me again, when I Phoned this time they said I still have to pay for November and I owe R2235 all of the sudden I am paying in arrears ,I went through to speak to the client relations manager apparently and she refused to unsuspend my benefits after I said I will pay this month as the debit order was already arranged. I requested a email explaining what she said and that she is refusing to help me before cob yesterday, until now she hasn't sent anything I was ignored again. I requested all call records as I want to put this on social media people need to know that discovery steel our money and give false information. When we query they ignore us as we are only a number to them ,they do not value us as clients!!!!!!!!!!!!