MM
Mmopeng M

1 reviews | Active since Jun 2019

03 Jun 2019, 09:49

The most appalling, medical aid ever.

This is by far the worst medical aid I have ever had, I upgraded from Keycare to Classic Smart thinking the more expensive the better, only to find that I am shooting myself in the foot, I had food poisoning and had to go to the ER and guess what they don't pay if you are not admitted worst of all yesterday I was sick again and since it was a Sunday my normal doctor was closed so I had to go nearby where they were open and now they won't pay because that doctor is not in their network of doctors so maybe I was supposed to die or wait till Monday, the worst part of it is that there was not even a consultant to speak to when I called for help. I am disgusted and I will be finding another medical aid, I will not recommended Discovery even to my worst enemy. I don't even feel obliged to pay the money I owe to them

0
Replies (2)
Discovery Health
Discovery Health's reply03 Jun 2019, 10:18
Official
Dear MmopengMoeketsi1

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply05 Jun 2019, 13:54
Official
 Dear MmopengMoeketsi1 

We have been in touch with you to answer your comments. 

Regards
Discovery Health Servicing Team