The moment that Discovery contributes towards the trauma!

Item: Discovery Health
Rating: 1
Author: Chris C

I requested out-of-hospital treatment of a Prescribed Minimum Benefit condition almost 3 weeks ago but have not received any feedback from Discovery Health.

I experienced severe trauma thus the request from Discovery - but the manner in which they have handled my request is definitely not assisting my recovery!

Is my medical aid not supposed to help and protect me instead of contributing towards my trauma???

Very disappointed!

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

20 Oct 2021, 12:28

Dear Chris C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply20 Oct 2021, 12:28

Official

Dear Chris C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Chris C's updateReviewer Update

21 Oct 2021, 08:24

Still no feedback, is this the status quo of Discovery Health now...? Not even escalations get attention?

Chris C's update21 Oct 2021, 08:24

Reviewer Update

Still no feedback, is this the status quo of Discovery Health now...? Not even escalations get attention?

Discovery Health's replyOfficial

21 Oct 2021, 13:52

Dear Chris C

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply21 Oct 2021, 13:52

Official

Dear Chris C

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

21 Oct 2021, 15:08

Dear Chris C

We have been in touch with you to answer your comments..

Regards
Discovery Health Servicing Team

Discovery Health's reply21 Oct 2021, 15:08

Official

Dear Chris C

We have been in touch with you to answer your comments..

Regards
Discovery Health Servicing Team