LM
Lee M

1 reviews | Active since Nov 2019

03 Apr 2023, 11:14

The lies they tell only interested in money not patients

Disvovery use false advertising to lure members. I am on Classic Saver specifically because I didn't want to stick to their hospital network. They advertise that Classic Saver can choose which hospital they use. I had to have a colonoscopy done in theatre because if the risk of perforation due to a stricture in my colon. I had to pay R6300 upfront at Durbanville Mediclinic as it was not one of their network hospitals. I have asked for an explanation and have sent a query through to their Clinical Advisors. No one gets back to me. When they received my query they said it would take 2 to 3 working days for a decision. That was on 12 March. It us now 3 April. Because of these constant lies and misrepresentation I am changing medical aid. You cannot trust Discovery!

0
Replies (2)
Discovery Health
Discovery Health's reply03 Apr 2023, 12:19
Official
Dear Lee M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Apr 2023, 10:48
Official
Dear Lee M 

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team