The incompetence and ignorance is amazing.

Item: Discovery Health
Rating: 1
Author: craigbarrett.za craigbarrett.za

Still unable to log in on a new device because they don't bother to send the OTP they claim they'll send and that's required to log in on a new device. Their response was literally "you're able to log in on an old device, so what's the problem?"

Their engineers pretty much admitted that they don't know what an OTP is.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

29 Jul 2025, 06:46

Dear Craig C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply29 Jul 2025, 06:46

Official

Dear Craig C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

04 Aug 2025, 11:25

Dear Craig

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health's reply04 Aug 2025, 11:25

Official

Dear Craig

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team