The great work of an automated system

<p>Twice I asked on the phone for my tax certificate. In the past I used to talk to a person. Now I had to punch in numbers. I heard the automated voice confirmation but since, nothing appeared in mai email box.</p> <p>I can only imagine how much more **** would I get if I would ever use their voice recognition system, which I assume it would be implemented sometimes in the future without any choice from those who fund the scheme</p> <p>So people, prepare that in the future to talk to a robot and get zilch service.</p>