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vgumede V

1 reviews | Active since Jul 2016

25 Sept 2024, 15:47

The decline of Discovery Health Service persists.

Discovery Health Service Issues!! I am experiencing difficulties with Discovery's service due to their lack of promptness. I have submitted several claims and requested an investigation into a *****ulent claim. However, I am still awaiting feedback from Discovery Health. The most frustrating aspect is that my claim history shows no record of these submissions, leaving me unable to track any progress.

Claims and Reference numbers outstanding - over 2 weeks

1. Claim Reprocessing: The reference number for your claim, which requires reprocessing and refunding to you instead of the provider, is ***. 2. *****ulent Claim Investigation: The reference number for your inquiry into the *****ulent claim pending investigation is ***.

If I can resolve these issues, then our relationship can move in a different direction. The service is mediocre at best.

0
Replies (2)
Discovery Health
Discovery Health's reply26 Sept 2024, 06:56
Official
Dear Vusi G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Oct 2024, 12:13
Official
Dear Vusi G

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team