The customer is always wrong...

The client is always wrong...

Prior to leaving my previous employer I contacted Discovery to move my medical aid to Private Capacity. This was done on more than one occasion. Discovery send me an email with the first payment date due in September Now all of a sudden there was an error made (not by me) and I have to pay for their mistakes.

I get called and threatened that I my medical aid will get cancelled while I was the one trying to do their jobs for them. I put in a complaint and have still not gotten any feedback. (I requested a copy of the call recording but once again and not to my surprise, NOTHING happened)

Pathetic customer service if you are lucky enough to get any!

So please if you are looking for a medical aid, look further! You will be better off without one than with discovery