The Customer Does not Matter to Discovery

I have submitted a claim on the Discovery app on 26 October 2021 with reference number ***. No one from Discovery had come back to me and thus, I called Discovery on 08 November 2021 to follow up on the claim. A consultant from Discovery called me back of 09 November 2021 to let me know that the claim has been received and forwarded to the claims department for processing.

On 18 November 2021, I emailed the consultant again and told her that the claim has still not been paid to me. I called Discovery again and after speaking to another consultant for 30 minutes, I and asked to speak to a manager. To date, I have not received a call from a manager.

I received a call from the Discovery consultant on 19 November 2021 whom I had initially emailed for her to tell me that the email is illegible. I told her that all that needed to be done is for the PDF document size to be increased in order to see the details as taking another picture will not improve the legibility. Either the call was dropped or the call got cut however, I did not receive a call back.

On Friday 19 November 2021, I received an email with the title "Please let us know if your query was resolved". To date, I have still not received a call from Discovery to ask me if the query has been resolved nor has payment been made. The service received from Discovery on a continues bases is unprofessional and they could not care about their customers. Discovery's internal processes are more important than their customers. Whenever I need assistance from Discovery, I am forced to write a negative review as service deliver is non-existent.