THE CONSUMER IS NOT KING, BUT GARBAGE

I went to Discovery Head Office in Sandton, towards the end of 2019. The consultant was given instructions to cancel my Vitality premium, effective 1 January 2020. I also provided a copy of my Identity Document, as the system displayed my old Identity Number. None of these changes were initiated. Following up telephonically, Zenani at Discovery stated, that I am still liable for the January 2020 premium. Unfortunately, I did not get a reference number from the consultant, and nothing is showing on the system in regard to the visit. Zenani said, that I must visit Head Office to deal with the problem. I have nothing better to do. Shoddy, shameful, inferior and poor service, where the consumer is treated like trash.