The Claims notification is TERRIBLE - and designed to keep the client in the dark

I am on Discovery Classic Comprehensive. I receive a Claims Notification which is absolutly beyond useless. My doctor or pharmacy (or ANY other medical facility), submits the bill to Discovery, they may pay some and usually not all. I then get a claims list which just says the date, patient name etc - it does NOT SAY WHAT THE CLAIM IS. Thus when I try to ascertain what item has not been paid or why it is paid from MSA instead of the SCHEME, it is almost impossible to figure this out without going back to the doctor/pharmacy/hospital to get a detailed listing. Even then I have to check the amounts rahter than the procedure as this is the ONLY way to figure out the bill. I am convinced Discovery does this to obfusticate the claims procedure. I have tried NUMEROUS times to get them to detail the claims propoerly, they simply do not do it. BTW PPS used to detail each cliam FULLY so that you know exactly whats happening. Discoivery - Truly a horrible Medical Aid. End of the year back to PPS