The circus that is Discovery

How did I not come here before I joined Discovery to see the absolutely shocking rating? All the money we pay is to pay for sponsoring sport and the like, not for the service we deserve expect. If you have a plan that is anything that is not the best most expensive, then best consider other options. To get anything important done, you have to jump through hoops and use specific doctors and hospitals etc. That takes enough time because the call centre has zero clue. Speak to 5 people, you will get 5 different answers. Then by some miracle you do make it through all the hoops and get approval, you better not be confident you are done. Suddenly when you are diligent enough to make sure all is in order 2 days before the vital procedure, they send an authorisation mail that all is approved, and a few minutes later another authorisation to show something has been removed. And don't ask to speak to a manager, because it seems they only work during their own hours. In conclusion, you are left angry, frustrated and have no idea where you stand. This process has taken us 3 months of many calls and mails(yes calls because the digital age is not yet implemented at this company). If there was any other way to vent and get stuff resolved, can someone please help. If I make a call, I might be locked up for the language and abuse I hand out :(