The absolute pits of service

So one week later and this issue is still not resolved. Discovery who apparently is smart enough to put 2 and 2 together and link a communication I sent to them via their web portal to my complaint on Hellopeter is too obtuse to understand that when I reply to an email THEY SENT me asking ME to provide THEM with proof of payment of the debit order THEY PROCESSED against my account that it relates to the original query they responded to in the email to which I rep**** . . . To ensure that they maintain a level of bureaucracy at least on par with that of a government department they have also taken to replying from a noreply email address (slow clap Discovery well done for that, it certainly sets a new low bar for Customer Service!). And since the fantastic people at Discovery also does not consider it apt to respond to any of my communication unless I complain every 48 hours about their lack of response on hellopeter, let me just start an entirely new thread all over again. It seems all you have managed to do this week is to actually process a debit order against my account, to date I have received no acknowledgement that you are attending to resolving this ridiculous default that is purely a result of your own insipid processes.