Thanks you, Marlon

I had to obtain an authorisation for my daughter's hospitalisation and expecting the worst as I worked my way through not so user-friendly menus.

My call (this was around 15:20) was answered by Marlon. He was friendly, enthusiastic, empathic and glad to help. We went through everything chop-chop and I got an authorisation number with minimum hassle. After that, he even wished my daughter well.

Thank you, Marlon. It is deeply appreciated. Keep it up and serve as an inspiration to your teammates.