Thank you for resolving my query

Special thanks to Dianne Naicker for seeing through my query. Only 3 stars as the issue could have been avoided if things were as advertised on Vitality and after raising a query it jumps from one consultant to the next. They lose context and it never gets resolved. I contacted Vitality again after 2months and this time to my surprise Dianne responded and helped to have it resolved in a few days. From my view, it is really great when there is one person working on your query and they are committed to following up. This is improved my outlook on Vitality a bit.