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cynthiaseeletse C

1 reviews | Active since May 2016

20 Mar 2017, 16:51

Thank you Discovery for refusing to pay my claim, it is time to find a new medical aid!!!

<p>Im on discovery keycare plus and in August 2016 I called discovery in to request a authorisation to see a speacialist , i went to see my specialist and she told me to come for a followup appointment after 6month. On the 7th March 2017 a day before my followup appoint i called discovery to get advice about my visit to my specialist and if they will pay the claim as my specialist left the discovery keycare network. I didnt ask specificly for a authorisation number, i didnt know that i should get one and the reason i called was to get further assistance, maybe a consultant to advise me if i need the authorisation number. Isnt it their job after all?</p> <p> </p> <p>After 10 years with discovery paying my fees diligently and also having money under my specialist allocated amount. Thank you discovery ithink it is time to separate ways.</p>

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Replies (3)
Discovery Health
Discovery Health's reply22 Mar 2017, 07:17
Official

Dear cynthia-seeletse

Your concerns are important to us and we will be in touch soon with an answer to your comments.

Kind Regards
Discovery Health Service Team

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cynthiaseeletse C's update22 Mar 2017, 15:41
Reviewer Update

Thank you Lizette from Discovery, you made my day. Your service is awesome, you are very friendly and you made me feel like i am a valued client of Discovery health and Discovery is very lucky to have an employee like you. I really appriciate your service!!!

Discovery Health
Discovery Health's reply23 Mar 2017, 11:43
Official

Dear cynthia-seeletse

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team