1 reviews | Active since May 2016
Thank you Discovery for refusing to pay my claim, it is time to find a new medical aid!!!
<p>Im on discovery keycare plus and in August 2016 I called discovery in to request a authorisation to see a speacialist , i went to see my specialist and she told me to come for a followup appointment after 6month. On the 7th March 2017 a day before my followup appoint i called discovery to get advice about my visit to my specialist and if they will pay the claim as my specialist left the discovery keycare network. I didnt ask specificly for a authorisation number, i didnt know that i should get one and the reason i called was to get further assistance, maybe a consultant to advise me if i need the authorisation number. Isnt it their job after all?</p> <p> </p> <p>After 10 years with discovery paying my fees diligently and also having money under my specialist allocated amount. Thank you discovery ithink it is time to separate ways.</p>
Dear cynthia-seeletse
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind Regards
Discovery Health Service Team
Dear cynthia-seeletse
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Kind Regards
Discovery Health Service Team
Thank you Lizette from Discovery, you made my day. Your service is awesome, you are very friendly and you made me feel like i am a valued client of Discovery health and Discovery is very lucky to have an employee like you. I really appriciate your service!!!
Thank you Lizette from Discovery, you made my day. Your service is awesome, you are very friendly and you made me feel like i am a valued client of Discovery health and Discovery is very lucky to have an employee like you. I really appriciate your service!!!
Dear cynthia-seeletse
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
Dear cynthia-seeletse
We have been in touch to answer your comments.
Regards
Discovery Health Servicing Team
