Thank you, Chevon,

My 5-star rating today may seem contradictory to my review from a week ago. However, while I remain unhappy with Discovery, I want to commend Chevon (Client Liaison, if that is the correct title) for her exceptional service.

She was patient, genuinely listened to my concerns, and made an effort to assist me. Unfortunately, after nearly 30 years, my relationship with Discovery has come to an abrupt end—not just due to rising costs but also because the service no longer justifies the premiums charged to the average customer.

That said, my query was resolved, and while Chevon made every effort to retain my business, Discovery simply couldn't match the competitor’s offer.

So, rather than this being a rant, I want to extend a heartfelt thank you to Chevon for her professionalism, understanding, and willingness to assist.