BL
Bruce L
1 reviews | Active since Oct 2015
15 Oct 2015, 13:27
tests not paid
I have had a few lines accounts not paid by discovery due to more information required on claim. Even though ICD codes are being utilized. I was promised by both Discovery and Lancet that they would resolve by obtaining required motivation for test. I have dealt with both call centres multiply times.<br> Finally I just paid the account due to threating blacklisting letters.<br> The ITC is now phoning and sending threating letters.
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Replies (1)Discovery Health's replyOfficial
20 Oct 2015, 08:24Hello balowe,
Thank you for your comment.
As discussed certain pathology procedures require additional information that the referring doctor can provide. Please accept my sincerest apologies for the manner in which your query was dealt with. I have confirmed the process going forward should these claims be submitted to the Scheme.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed certain pathology procedures require additional information that the referring doctor can provide. Please accept my sincerest apologies for the manner in which your query was dealt with. I have confirmed the process going forward should these claims be submitted to the Scheme.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Discovery Health's reply20 Oct 2015, 08:24
Official
Hello balowe,
Thank you for your comment.
As discussed certain pathology procedures require additional information that the referring doctor can provide. Please accept my sincerest apologies for the manner in which your query was dealt with. I have confirmed the process going forward should these claims be submitted to the Scheme.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
As discussed certain pathology procedures require additional information that the referring doctor can provide. Please accept my sincerest apologies for the manner in which your query was dealt with. I have confirmed the process going forward should these claims be submitted to the Scheme.
Thank you for allowing me to assist with your query.
Regards
Jashvir
