Terribly rude customer support

Is it part of your call centre training to tell new business clients "Well if you don't like the offer, you can stay with your current medical aid"?

I would like to share my experience with terrible service from a Discovery Consultant; (***)

I was about to activate my membership with Discovery Health when I was unclear of some details in the offer letter and how I felt that did not reflect what was discussed in the phone call with this consultant.

I have never experienced someone so rude from the Discovery brand. I was told that I don't need to accept the offer if I am not happy and that I should rather stay with Fedhealth!

I even tried to appeal to him that all he could have said is "I am sorry that there might have been a miscommunication, but unfortunately this where we are". and it would have been okay, instead, i was met with rudeness and condescension.

This is very unbecoming from such a reputable brand. Maybe we need a little call centre training refresher.