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adri A

1 reviews | Active since May 2016

04 Jul 2017, 13:59

TERRIBLE THEFT TAKE MONEY FROM MY ACCOUNT FOR ANOTHER PERSON WITHOUT PERMISSION

<p>What terrible service. Discovery is deducting money from my bank account for another person without permission. To get hold of them is the worst nigthmare ever. They owe me now more than R64000 and to get this fixed is the worst nightmare ever. Try to phone them. No use. Send several emails. All emails promise a phone call or feedback that just do not happen.</p>

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Replies (7)
Discovery Health
Discovery Health's reply04 Jul 2017, 15:34
Official

Dear adri-kruger

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

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adri A's update04 Jul 2017, 15:42
Reviewer Update

You are deducting money from my account for and on behalf of mr PVZ Booysen. I am not getting any feedback or response from you. You owe me now more than R64000. This is unacceptable. I have given my phone number. I have complained. I have not even received the curtousey of a call back yet.

Discovery Health
Discovery Health's reply06 Jul 2017, 12:09
Official

Dear adri-kruger

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team


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adri A's update06 Jul 2017, 12:15
Reviewer Update

Your being in touch stinks. The person by the name of Nicola Moia was just not giving me a chance to speak and speaking me dead. I am trying to explain that it is not my problem that you deduct money from my account and she will not even listen. I will not leave this matter here. It is terrible, it is theft and your staff is rude to say the least.

Discovery Health
Discovery Health's reply06 Jul 2017, 13:47
Official

Dear adri-kruger

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team


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adri A's update10 Jul 2017, 14:33
Reviewer Update

You did not answer or even try to solve my problem. You are just telling me that you can do whatever you want because you need the member's consent? How can you deduct money from my account when I am not your member.... Terrible service overall.

Discovery Health
Discovery Health's reply12 Jul 2017, 11:06
Official

Dear adri-kruger

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team