Terrible technical service

I having been having issues with my fitness apps not syncing with the discovery App. I originally logged an issue with Vitality call centre on the 20th of February. I was requested to send through screenshots which I did on three multiple occasions. I received 2 notifications that my emails had been deleted without being read. When following up on the original queries I was informed that the queries had been closed with no contact. I informed the consultant that the issue had not been resolved. I then asked for the issue to be escalated and I was informed that the escalation would take 24 to 48 hrs it has been 5 working days since the escalation. I then called once again to inquire to the status of the queries and was asked to give the team one more chance which I did only to not be called before the end of the business. For a group that prides itself on a its ability to provide services based on its customer's information it is attrosious that they can not correct a syncing issue.