Terrible services from Shazia Bailey and Anika Bailey Discovery Health

I had the most terrible services from discovery health. The running around for no apparent reasons. I keep sending them information and they keep saying they need it again. Anika Botha and Shazia Bailey love emailing to and fro. But i dont understand why doesn't one person handle a person's case. There's no audit trail of documents or continuity. It's like a total circus!!!! . I feel embarrassed that the call centre agent treated me better than these keyboard queens. Please discovery get your act together!!! . If you cannot assist me than I Will advise all people to leave this medical aid and move elsewhere. If you cannot understand. That I have done all the required but the keyboard queen's have the audacity to keep emailing me. Please can their manager contact me. I'm gaining no joy from these keyboard queens. From early December 2023 to now all I get is emails... Why don't you pick up the phone and call and find out. If one person is assigned and handles my case then they would wrap up this issue within minutes. But they are keyboard queens that just send email and expect me to understand after I have completed the information. This is irritating. Discovery health your employees create a brand and their services will either make the company or break it. So please send them for proper training on how to handle their issues and see it through to completion. So next time I will not be writing on hello Peter. I have been with discovery health for many many years and the services especially what I experienced from these two is pathetic. They just excellent at sending emails. I understand they have to see many cases but I do understand we see our client through to completion stage. I must say the call centre people are so well trained. I have never had an issue with them. But these keyboard queens are driving me insane and making me sick.