terrible service received

Bad service its been close to a mnth where I have been struggling to get the balance of my savings paid out to me. I have been complaining to the call centre with no help from administrator (T Armstrong) regarding feedback. I was told today the funds was suppose to be paid on Moday as the 10days has lapsed - but still no response. Could someone please confirm what's happening? I am so tired of calling in and being shoved from pillar to post.

Good afternoon Ms Hortins I trust you are well. Request for an early MSA refund Per our telephonic conversation, your request for your R2 889.89 has been approved by our finance department and is currently being processed for release. You should have feedback within 24-48 hours regarding the refund. The refund will be paid into your FNB account *******

still no feedback 2nd time logging this and no feedback