TERRIBLE SERVICE - PROBLEMS WITH CANCELATION OF POLICY

I have been a member since 1st February 2024 and to date have not used a single service offered by Flexicare. I am now trying to cancel my policy effective 31 December 2024 - December payment has been made.

I have been trying since the 1st December 2024 to get my policy canceled. Your telephones do not work from time to time - yet it is supposed to be an emergency number I have sent an email to which I received an automatic response - Ref No : *** - I HAVE NOT RECEIVED A CALL BACK NOR AN EMAIL. I have tried using your USSD option from two different cell phone numbers - The response on one is "we have no records for this cell phone number" and on the second " please send an email to discovery to update your details" Eventually TODAY I managed to speak to a consultant, CURTIS, who has asked that I send an email AGAIN. I have done this and received another automatic reply saying that someone will be in touch within 24 hours - Ref No ***.

THE NEXT THING, I WILL BE TOLD THAT I DID NOT GIVE A FULL MONTH'S NOTICE! I NEED THIS ATTENDED TO URGENTLY!!!