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Shakirah P

1 reviews | Active since Aug 2021

16 Aug 2021, 10:33

Terrible service/ non-delivery

Discovery customer service is terrible. Unable to fix their internal system glitches that is delaying treatment. I have been online, on email and via telephone calls and each time I get a new reference number with 0 assistance or resolution.... Cant wait to switch medical aid suppliers....

0
Replies (6)
Discovery Health
Discovery Health's reply16 Aug 2021, 10:53
Official
Dear Shakirah P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Aug 2021, 16:31
Official
Dear Shakirah P

We contacted you to discuss your query.

Regards 
Discovery Health Servicing Team

SP
Shakirah P's update23 Aug 2021, 09:08
Reviewer Update
Still no response after being promised a call back with resolution last week and once again have to call in. Your mental health benefi is a **** and sure that many other "benefits" are too because you cant work out a system "bug"
Discovery Health
Discovery Health's reply25 Aug 2021, 11:42
Official
Dear Shakirah P

We contacted you to discuss your query.

Regards 
Discovery Health Servicing Team
SP
Shakirah P's update25 Aug 2021, 12:00
Reviewer Update
Your system error is still unresolved and holding me back from getting treatment. I had to call in to get a response about a system error that no one knows how to fix and I would need to wait because it has been escalated. Your system issues are not my problem and I don't understand why you can't make a decision. I was promised feedback on Monday at 4:30pm which did not happen and still nothing. This is not acceptable!!
Discovery Health
Discovery Health's reply01 Sept 2021, 11:41
Official
Dear Shakirah P

We contacted you with interim feedback.

Regards 
Discovery Health Servicing Team