Terrible service / No voice Recordings received / I want to cancel!

So I had an incident and I broke my leg in two places, tore my Achilles and ligaments, went to Pretoria East hospital where they assisted me in casualties whilst they took my details, they came back and had told me my plan (Keycare Plus) was not covered at this hospital and gave me a list of hospitals to choose from in order to see a doctor and under go surgery, I chose Life Glynwood in Benoni and the casualty contacted the Doctor's room which was closed at the time and informed me that I must go there the following morning, she assisted me with crutches and my appointment for the following day, I went through to Glynwood and was immediately admitted by the doctor for surgery as it was an emergency and my leg needed immediate attention. I received a contract from Discovery informing me that everything is in order and they have covered the operation as it was a PMB, 2 months go by and I receive a call from the Doctor's rooms informing me that they are struggling to get a payment from Discovery as Discovery has now turned around and is informing the Doctor's that it is not a PMB after the doctor clearly stated it WAS, we especially waited for Discovery to give authorization on the PMB before surgery - authorization number was received so went ahead with surgery. So I contacted Discovery to find out what is going on and they told me they only gave authorization to Pretoria East hospital on a PMB ( who was not even covered on my plan which they should have known) and not Life Glynwood after the consultant from Discovery informed me it was and everything is covered, I explained to Discovery that it was submitted and authorized as a PMB and I followed the steps that I was given by Pretoria East casualty and Discovery. So I know my rights thus I requested Discovery to send me my voice recordings and to this day I still have not received a thing! I took it upon myself to contact Discovery again which I was back and forth for hours getting no where other than being put on hold, I asked to speak to the manager on numerous occasions which never happened! Discovery's service has been APPALLING and PATHETIC it is shocking how poor their service is! I will be logging a complaint with FSCA and would NEVER recommend anyone join Discovery's medical aid as they seem to not care about their customers and will do anything not to payout what they should be paying out!!

Dean Fusco ***