Terrible service no feedback !

I am so disappointed with Discovery. I recently submitted a claim for my disabled daughter for a buggy/ Pram . I submitted the quote and Motivation claim ref ***. I kept calling discovery to find out if my claim was received and it I followed the right process they kept assuring me all was in order . After receiving no feedback I decided to call discovery to find out the status of this claim as it is urgent . I was advised I was supposed to send the quote and motivation to PMB and not claims. I was highly upset as I was previously advised the right process was followed this delayed my claim as it now needed to be rerouted to the right department . I waited again and upon not receiving feedback decided to call to follow up I was told to just wait the turn around time . By Monday 23.11.2020 I still had not received feedback when I called to follow up I was advised that the claim was rejected by PMB as the motivation was not from the correct Dr . I needed to resubmit the motivation with a letter from specialist or Pediatrician. Once again my time was wasted I now needed to go get a letter from the Dr to resubmit . Now I have resubmitted new ref number *** and will have to wait a further 7 days for an answer whilst my daughter suffers with severe spinal condition and has no seat or seating solution to help her . I have lost valuable time . Discovery failed to inform me of the outcome or requirements I only found out when I called them there were no emails , sms or phone calls to advise me they needed more information . I have not claimed from my hospital plan since January despite all the challenges by daughter faces and yet they can reject a claim for a silly reason without contacting me first to advise what is required or contacting me after the rejection to date I have not received any formal letter advising what is required . I supp**** the new claim based on what was told to me from the Contact center agent . My little girl really requires this buggy and all the delays have made our life hell. This is really disgusting and disappointing . We spend so much paying for a medical aid but we receive poor service . This is not the first time experiencing this as the first situation resulted in me placing a dispute .