RC
Ryan C
1 reviews | Active since Jun 2014
23 Jun 2022, 14:35
Terrible Service from Discovery Vitality
I am very displeased with the service I am getting from the vitality side of Discovery. I was told that I would get the first 3 months for free, however, they have deducted the amount from my payslip. This has happened once before causing me to leave the program. I have struggled all day to try and get through to a consultant, however, the lines are forever engaged.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
24 Jun 2022, 06:48Dear Ryan C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply24 Jun 2022, 06:48
Official
Dear Ryan C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
27 Jun 2022, 11:10Dear Ryan C
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply27 Jun 2022, 11:10
Official
Dear Ryan C
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
RC
Ryan C's updateReviewer Update
30 Jun 2022, 14:47Good Day
Kindly note that I have only received feedback that the matter was being looked into but not updated on the status. I had to call in to find out that Discovery takes no responsibility and told me that I need to contact my HR to have it solved.
Upon contacting HR, they told me that the funds would only be reversed at the end of the month. This doesn't help my situation as I have already taken those funds into account when budgeting for this month.
Your urgent assistance would be greatly appreciated
Kindly note that I have only received feedback that the matter was being looked into but not updated on the status. I had to call in to find out that Discovery takes no responsibility and told me that I need to contact my HR to have it solved.
Upon contacting HR, they told me that the funds would only be reversed at the end of the month. This doesn't help my situation as I have already taken those funds into account when budgeting for this month.
Your urgent assistance would be greatly appreciated
RC
Ryan C's update30 Jun 2022, 14:47
Reviewer Update
Good Day
Kindly note that I have only received feedback that the matter was being looked into but not updated on the status. I had to call in to find out that Discovery takes no responsibility and told me that I need to contact my HR to have it solved.
Upon contacting HR, they told me that the funds would only be reversed at the end of the month. This doesn't help my situation as I have already taken those funds into account when budgeting for this month.
Your urgent assistance would be greatly appreciated
Kindly note that I have only received feedback that the matter was being looked into but not updated on the status. I had to call in to find out that Discovery takes no responsibility and told me that I need to contact my HR to have it solved.
Upon contacting HR, they told me that the funds would only be reversed at the end of the month. This doesn't help my situation as I have already taken those funds into account when budgeting for this month.
Your urgent assistance would be greatly appreciated
Discovery Health's replyOfficial
01 Jul 2022, 15:37Dear Ryan C
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Jul 2022, 15:37
Official
Dear Ryan C
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team