Terrible Service from Discovery Medical Aid

5 days ago I submitted two completed forms for extended supply of medicines, within 24 hours one had been approved (Great service). Within 48 hours the other had been half approved. The other half was approved in an email addressed to No Body and referred to a letter also addressed to No Body with No Name, No ID No., No Ref No. and no valid date of birth. I queried what must i do with the letter addressed to Nobody and there response was "Please provide ID Number and Medical Aid Number I pointed out to them that I was responding to their mail to me and that they should have those details. There response to that was ZERO. Yesterday I lodged a formal written complaint, to which thy have not had the good manners to acknowledge. Their complaints procedure can take p to thirty days to resolve. By that time my wife will be in the UK without her Chronic Medications. Absolute terrible service from a Company of this stature.