RA
Robyn A

1 reviews | Active since Sept 2016

19 Sept 2019, 10:40

Terrible service from Discovery Health

I have been apart of discovery health for many years and have always maintained my premiums monthly. Now having my second baby I have come to learn that they have reduced the amount of scans they are willing to pay for which is not a problem unless you have gestational diabetes which i have been diagnosed with and you are medically required to have monthly scans to monitor your babies growth due to the condition. I have submitted numerous requests which have been motivated by my doctor and all have been turned down by the medical aid. I cannot for the life of me understand why this is not an acceptable cause for additional cover just for the duration of the pregnancy. What sort of legislation allows this? I think it is really unfair. The minimum two scans would make sense if one had a choice. This is out of my control and am forced to use savings that I no longer have. Terrible service from Discovery. I will be looking to change once I get thru this.

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Replies (2)
Discovery Health
Discovery Health's reply19 Sept 2019, 10:53
Official
Dear Robyn 

Your concerns are important to us. We will contact you soon to answer your comments.

Kind regards
Discovery Health Servicing Team 



Discovery Health
Discovery Health's reply23 Sept 2019, 10:00
Official
Dear Robyn

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team