TERRIBLE SERVICE FROM DISCOVERY HEALTH!!

Discovery Health (Medical Aid) has messed up my life. I've been with their customer for over 10 years and right now I have an existing query with them since 2022. My Husband was admitted in Hospital in October 2022 but that bill has not been paid up until today the 23rd of Feb 2024. I've been calling and emailing them, I'm being told the bill will be paid, I need to email 1 and 2, I email that then nobody says anything after that. when I call again I speak to a different consultant and I have to repeat the very same long story over and over again to different people, They also escalate the matter and again nobody comes back to me. I've been blacklisted now because of that bill. my last call to them was a day before yesterday, I was told someone will call me back within 8 to 16 hours. its been almost 48 hours now, I haven't heard from them. To say they have a terrible service would be an understatement. I have decided to involve my lawyers