Terrible service from Discovery callcenter.

Still one of the best Medical Aids, but its once-effective call center does not exist anymore. We have been struggling for days to get some information that is not available on their website. No matter how early or how late you call, the message is "we are experiencing high call volumes", and you have to listen to ********** music while waiting. I have phoned six times and not once could I manage to get hold of an operator. I have stayed on the line, listening to their "music" for more than 63 minutes in total! The so-called bot is even more useless.

This is not the kind of service we are used to. What is the problem?