Terrible service from Discovery and Prashina Maharaj

Absolutely disgraceful. I was debited an extra R800 on an appointment with the dentist due to a system error on Discovery's side. It has taken a month and half and they have still made no progress to fix THEIR system error and process the refund. I have been made multiple promises for feedback and dates that the refund would take place, and every time nothing happens and I have to reach out to get more info and see what's happening. CRM, Prashina Maharaj has been of no help and speaks nothing but lies. Shocking display from her and the company. PLEASE SORT THIS OUT!