Terrible service from Discovery

Discovery increased my medical aid from R2800 to R5200 with no warning. Only a WhatsApp message on the 30th of December and the 2nd of January with a new deduction. I could not speak to anyone at Discovery at all. Two phone calls later, 45 minutes each, no answer; WhatsApp, no help; and then finally, I logged a complaint on the Discovery website and once again received no response from Discovery.

I have been a loyal member for over 12 years, and then I got treated in this manner. I am currently unemployed, but I have yet to find a way to pay my contributions every month for the last 12 years.