Terrible service from discovery - 4 months and problem still not solved

I have been a very loyal discovery health customer for so many years. In September 2018 , I moved companies and had to shift my membership to private capacity where I could pay the premiums on my own. I made a payment in October as well as in November of R2400 and R2160 and got sms confirmations that the payments have been received. Soon after that I went on to try and log on to my online profile only to find that my account was suspended since September. I went on to call the call centre whom then advised me that there was a step missed and for that reason I had to send through my health declaration form before the account could be restored which I went on to do. I was then assured that my account was restored . I few days down the line my service was suspended then I got a refund of R977.81 and I call discovery to find out why I got the refund and the agent told me that my account had been cancelled and it was a refund from the premiums that I had paid and he then suggested I pay back the refunded amount which I then paid on the 20th of December and I was then assured that my issue had been resolved. Towards the end of December my account got suspended again and I got a refund of R977.81 which I again paid back to discovery . I also got another refund of R1051 towards the end of December and I immediately called them to say I should not have money from discovery at all. The rep that I spoke to then went on to research the account and he told me I did not have to send that money back because it was a refund of my premium for all the time my account was suspended and had no access to benefits. Knowing that I had been assured like this before, I went on to ask the agent to add the notes to my account specifying what he told me and he did exactly that and I made another call to customer service to speak to someone else to ensure that these notes were added. Soon after new year , a debit order went off for my monthly premium and soon after that the account was suspended again and I called in and spoke to someone who eventually also went through the same process with me and assured me that my issue was resolved. I asked him to send me a later to confirm that this issue had been resolved and I would not have the same issue again. He sent me this letter and I acknowledged. Towards the end of January 2019 I receive a message from discovery to say that I owe them R3007 which includes the refunds that they sent through to me and my account would be suspended. I again send e message to an escalations agent who helped me and assured me the issue was resolved and today I get a message that I owe the money to discovery and all I have to do is pay after constantly asking these guys to refer to the notes of my previous comms with the reps I have been speaking to since October 2018. I am not sure how much a customer has to take before they can get simple help from the so called world class company. To make matters worse , the agents who helped me do not have direct contact numbers or e-mails which means I have to speak to a different person each time I call in. I had a life threatening surgery last year in January, now I am not sure what will happen to me if I fall ill yet I pay all my premiums every month and there is no one to help besides explaining the technicalities surrounding the suspension. Please someone out there , help me , I am so disappointed with this company and all I want is this matter to be sorted out. in light of all these events I am the one who is actually owed considering that my membership was suspended for two months whilst I was paying the premiums and I was not covered . My understanding is that it goes both ways, if a customer does not pay they are not covered and if a customer pays but is not covered the service provider should pay back the customer the premium . Can someone from discovery please help me ........Here are the reference numbers for all my comms with the customer service people: ********** 263, ********** 467, ********** 139, ********** 013, ********** 041, ********** 467

I am so disappointed and the only reason why I am still with you guys is the fact that you covered me during the time when I had surgery and I am grateful for that but other than that I may be forced to eventually seek services elsewhere. Please help me out.