LK
Levendra K

1 reviews | Active since Jul 2016

23 Oct 2018, 14:42

terrible service from discovery

Terrible experience with discovery. I am on the classic priority plan of discovery but still paying a fee for chronic meds anybody else facing the same. The lies they tell you, I was told by do so very if I use dischem pharmacy I won't be paying anything but surprise surprise you do. Discovery is the worst I wrote in and they aid they will get back to me within 24hrs ref no ********** 284. To date no reply. Can anyone recommend me with a better more customer focused medical aid I'm willing to change.

0
Replies (7)
Discovery Health
Discovery Health's reply23 Oct 2018, 15:02
Official

Dear kirhan25

We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.

Regards
Discovery Health Servicing Team

LK
Levendra K's update23 Oct 2018, 15:05
Reviewer Update
I won't hold my breath but go ahead.
Discovery Health
Discovery Health's reply25 Oct 2018, 10:33
Official

Dear kirhan25

We have been in touch with you regarding your comments.

Kind regards
Discovery Health Servicing Team

LK
Levendra K's update25 Oct 2018, 14:24
Reviewer Update
Ok guys here is the update got a call this morning. Was explained the same old story that discovery only covers certain chronic meds to a certain amount. In my case being diabetic they only cover the normal glucophage, which I started taking when the doctor told me I was diagnosed to be diabetic. After a month I was still suffering with dirrorea. Went back to the doc he said to change to glucophage XR, surprise surprise discovery doesn't pay for it in full I still have to pay the difference. Yet discovery CLAIMS 100% chronic cover when the advertise. Not once do they tell you that you have to pay in for meds for chronic illness. My question to discovery is why am I forced to take something that gives me dirrorea? Is it my fault my body can't handle the normal generic glucophage. Now only I being told that discovery only covers generic. Paying R4400 for my son and I and still having to pay every month for chronic meds is a *******. Guys please if you know of any other DECENT medical aids please refer me I have had enuf of this fiasco with lies and promises from discovery. All they do is get an agent to call and say sorry sir I can't help future to sort your issue off. Lol what a joke
LK
Levendra K's update25 Oct 2018, 14:25
Reviewer Update
Guys don't let discovery mislead you. They were in touch with me ask them what the response was and if any progress was made NO.
Discovery Health
Discovery Health's reply25 Oct 2018, 14:41
Official

Dear kirhan25

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply29 Oct 2018, 09:15
Official

Dear Kirhan 25

We did make contact with you regarding your concerns.

Kind regards
Discovery Health Servicing Team