Terrible service from Discovery

<p>I am writing this review as a last resort,, I have struggled from Jan to March to receive pre-authorisation for the purchase of a baby monitor, after receiving the authorisation and instructions as to how to claim back from medical aid (from one of your agents), i now receive a mail (5months after purchase) to say that it has been rejected as it is not covered by my plan, funny enough was confirmed by one of your agents, i have the date, time, number and agent i spoke to (Apeo). I eventually got through to an agent in May (Beverley), seemingly willing to help me get paid, and more documents requested was sent to her supervisor (Roxy), due to the lack of interest in customer service, it is now too late for me to return the monitor as you can only return within the first month, i don't understand how you can wait 5 months, after numerous mails and calls made to your call centre, to only have the claim rejected now!!!!, i suggest you train all your staff members in the same manner, as i received confirmation from two agents that the monitor can be claimed from my plan, after receiving the mail today, I phoned to speak to a manager to resolve this dispute, after holding for 10 minutes, i decided to terminate the call. Please get into contact with me, I have more than enough savings to have this done as a special payment and the bottom line is I received pre-authorisation from YOUR COMPANY …..ages ago..., i am tired of phoning and having to give reference numbers, resend documentation, being told it was sent to the incorrect email address etc. etc. feels like you have any excuse not to pay as promised .</p>